Refund policy
Last updated: September 20, 2026
At enXi Foods, we take care in preparing, packing and dispatching our food products. This Refund Policy explains cancellations, damaged or incorrect orders, claim-review times, replacements and refunds.
Change of Mind and Food Products
Because our products are food items, we do not accept returns or exchanges for change of mind, personal taste or preference, or where a product has been opened or used without a genuine quality issue.
Order Cancellation Before Dispatch
You may request cancellation before your order has been dispatched. Please contact us as soon as possible with your order number. Once an order has been dispatched, it cannot normally be cancelled and will instead be handled under the applicable delivery and claim terms.
If a prepaid order is successfully cancelled before dispatch, the payment will be refunded to the original payment method where technically available. Payment providers or banks may require additional time to post the refunded amount.
Damaged, Defective, Spoiled, Missing or Incorrect Orders
Please contact enXi Foods within 24 hours of delivery if your order arrives damaged, defective, spoiled, leaking, otherwise unusable, incomplete, missing an item, or different from what you ordered.
To help us review the issue, please provide:
- Your order number
- Clear photos or videos of the product and packaging where relevant
- A brief description of the issue
Claims submitted after 24 hours may not be eligible for a replacement or refund.
Claim Review
Once we have the information reasonably needed to assess a claim, we normally review it within 2 business days. If additional information is required, we will contact you using the details provided with the order.
Approved Replacements
If a replacement is approved, we normally prepare it for dispatch within 1–2 business days, subject to product availability. Delivery after dispatch is subject to our Shipping Policy.
Approved Refunds
If a refund is approved, enXi Foods normally initiates the refund within 3–5 business days after approval. The time required for the refunded amount to appear in your account can vary by bank, payment provider and payment method and is outside our direct control.
Products Not Eligible for Return or Exchange
- Change of mind
- Personal taste or preference
- Products opened or used without a quality issue
- Products damaged after delivery because of improper handling or storage
- Natural variations in food products that do not affect their quality
Natural Changes in Honey and Desi Ghee
Natural honey may crystallize over time, especially in cooler conditions. Pure Cow Desi Ghee may also become firmer, softer or slightly grainy as the surrounding temperature changes. These natural physical changes are not considered defects when the product is otherwise in good condition.
Contact Us
For cancellation, refund, replacement or order-related concerns, contact enXi Foods in Islamabad, Pakistan:
Email: info@enxifoods.pk
Phone / WhatsApp: +92 336 111 3694
Website: enxifoods.pk
Please include your order number and the requested photos or videos where relevant so we can review the issue efficiently.