Frequently Asked Questions

About enXi Foods

What products does enXi Foods offer?

enXi Foods offers a growing range of 100% Pure & Natural foods, including Sabeel Al-Asal Sidr (Beri) Honey, Acacia Honey, Pure Cow Desi Ghee, Premium Honey Nuts and Traditional Desi Ghee Panjeeri.

Our range focuses on products with recognizable ingredients, authentic flavour and minimal unnecessary processing.

What is Sabeel Al-Asal?

Sabeel Al-Asal is the premium honey range by enXi Foods.

It currently includes Sidr (Beri) Honey and Acacia Honey.

Honey

Is your honey raw and unprocessed?

Our Sabeel Al-Asal honey is offered as raw, unprocessed and cold-extracted, without added sugar, syrups, artificial flavours or preservatives.

What is the difference between Sidr and Acacia Honey?

Sidr (Beri) Honey generally has a deeper colour, richer aroma and more pronounced flavour.

Acacia Honey is typically lighter in colour with a milder, smoother sweetness, making it particularly versatile for everyday use.

Because honey is a natural agricultural product, colour, flavour, aroma and thickness can vary between harvests.

Does pure honey crystallize?

Yes. Natural honey can crystallize over time, particularly during cooler weather.

Crystallization is a natural physical process and does not mean that honey has become impure or spoiled.

Different honey varieties can crystallize at different rates.

What should I do if my honey crystallizes?

Keep the jar tightly closed and place it in gently warm water until the honey gradually returns to your preferred consistency.

Avoid boiling or microwaving raw honey.

How should I store honey?

Store honey in a cool, dry place away from direct sunlight with the lid tightly closed.

Avoid introducing water or moisture into the jar.

Honey does not require refrigeration.

Can babies have honey?

No. Honey should not be given to children under 12 months of age.

Pure Cow Desi Ghee

How is enXi Foods Pure Cow Desi Ghee made?

Our Pure Cow Desi Ghee is made from real cow's milk butter using a traditional yoghurt → butter → ghee process.

The butter is slowly clarified to remove moisture and milk solids, leaving behind aromatic Desi Ghee.

Why does Desi Ghee sometimes change texture?

Natural Desi Ghee can become firmer, softer or slightly grainy as the surrounding temperature changes.

These natural texture changes are normal and do not necessarily indicate a change in product quality.

Traditional Desi Ghee Panjeeri

What is in your Panjeeri?

Our Traditional Desi Ghee Panjeeri is made with familiar ingredients including suji, Pure Cow Desi Ghee, shakkar, gond, nuts and seeds.

The full ingredient list is available on the product page and packaging.

How can Panjeeri be enjoyed?

Panjeeri can be enjoyed by the spoonful, with warm milk, alongside chai or as part of breakfast.

It can also be served slightly warm to bring out the aroma of the Desi Ghee.

Premium Honey Nuts

What are enXi Foods Premium Honey Nuts?

Premium Honey Nuts combine raw Acacia Honey with almonds, walnuts, cashews, pistachios, dried figs and selected seeds.

They can be enjoyed directly from the jar or served with yoghurt, oats, granola, breakfast foods and desserts.

Do Honey Nuts contain allergens?

Yes. Premium Honey Nuts contain tree nuts.

Anyone with a nut allergy should check the full ingredient information before consuming the product.

Orders & Delivery

Where does enXi Foods deliver?

We deliver across Pakistan.

International delivery is not currently available.

How much does delivery cost?

Orders of Rs. 4,000 and above qualify for FREE delivery across Pakistan.

For orders below Rs. 4,000, a flat shipping charge of Rs. 390 applies.

Do I need an account to place an order?

No. You can place an order without creating a customer account.

Creating an account can make future purchases more convenient by saving certain customer information.

How can I track my order?

Once your order has been dispatched, tracking information is provided through the available order notification channels.

What payment methods do you accept?

Available payment methods are shown at checkout and may include Cash on Delivery (COD), Debit or Credit Card, and supported digital payment options.

What if I receive a damaged or incorrect product?

If you receive a damaged or incorrect item, please contact enXi Foods as soon as possible with your order details and supporting photos or videos.

Please refer to our Refund Policy for the applicable terms and conditions.