Shipping policy
Last updated: September 21, 2026
enXi Foods delivers orders across Pakistan. This Shipping Policy explains our standard delivery charges, order-processing time, estimated delivery time, tracking, and what to do if there is a delivery problem.
Where We Deliver
We currently deliver across Pakistan. International delivery is not available at this time.
Delivery Charges
- Orders of PKR 4,000 and above qualify for FREE nationwide delivery.
- Orders below PKR 4,000 are charged a flat PKR 240 delivery fee.
The applicable delivery charge is shown at checkout before the order is completed. If a temporary shipping promotion applies, the delivery charge shown and accepted at checkout is the charge applicable to that order.
Order Processing
Orders are generally prepared for dispatch within 1–2 business days after confirmation, subject to product availability and payment confirmation where applicable. Orders placed later in the day, on weekends or on public holidays may begin processing on the next business day.
Estimated Delivery Time
Standard delivery is typically 3–5 business days after dispatch.
Delivery times are estimates rather than guaranteed dates and can vary because of destination, courier operations, weather, public holidays, peak periods, security conditions and other circumstances outside our reasonable control.
Courier and Tracking
Once an order is dispatched, tracking or dispatch information is provided through the available order-notification channels, such as email, SMS or WhatsApp.
Delivery Information
Customers are responsible for providing a complete and accurate delivery address and a reachable telephone number. enXi Foods cannot be responsible for delays or failed delivery attempts caused by incorrect or incomplete customer information.
If a courier cannot complete delivery, any additional delivery attempt or charge will depend on the circumstances and courier arrangements.
Delayed, Damaged or Incorrect Orders
If an order is delayed beyond the expected delivery window, please contact us with your order number so we can assist.
If a parcel appears seriously damaged or tampered with before acceptance, please document its condition and contact us as soon as possible. If you discover damage, leakage, spoilage, missing items or an incorrect product after receiving the parcel, contact enXi Foods within 24 hours of delivery and provide your order number with clear photos or videos where relevant.
Approved claims are handled under our Refund Policy.
Natural Product Variation
Some enXi Foods products naturally change in appearance or texture because of temperature and storage conditions. For example, natural honey may crystallize and Pure Cow Desi Ghee may become firmer, softer or slightly grainy. These natural physical changes do not by themselves mean that a product was damaged during shipping or is defective.
Contact
For shipping or delivery assistance, contact enXi Foods in Islamabad, Pakistan:
Email: info@enxifoods.pk
Phone / WhatsApp: +92 336 111 3694
Website: enxifoods.pk